Data Protection Policy

jeye9's Privacy Policy

Your personal information is completely safe on the jeye9 platform — learn in detail here about what information we collect, how we store it, and how we keep it protected.

Last Updated: January 2026. This privacy policy may change from time to time. Continued use of the platform after any changes will be considered acceptance of the updated policy.

1. Introduction and Overview

jeye9 (referred to hereinafter as "we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy explains what kind of personal information we collect about you, how we use it, how long we retain it, and what measures we take to protect your information.

This policy applies to all services provided through the https://jeye9.cam website and the jeye9 mobile application. By using jeye9's services, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us at [email protected] for assistance.

Table of Contents

2. Types of Information We Collect

jeye9 collects your information in various ways. A detailed description of the information collected is given below:

Personally Identifiable Information

Information collected at the time of registration includes: full name, date of birth, national ID number or passport details, email address, and mobile number. This information is essential for account verification and the KYC process.

Financial Information

For payment processing, we collect bKash, Nagad, Rocket, and Upay account details. Deposit and withdrawal transaction history is also stored securely. Complete card or bank account details are not stored on our servers.

Usage Information

Which games you played, when you logged in, how much time you spent — this activity information is collected automatically. It is used to improve the quality of service and ensure responsible gaming.

Technical Information

IP address, browser type, device model, operating system, and session duration are logged automatically. This information is used for fraud prevention and ensuring platform security.

Communication Information

If you contact support via live chat or email, a record of that conversation is stored. It is used to improve service quality and resolve disputes.

Identity Verification Documents

As part of the KYC process, we collect images of your national ID, passport, or driving licence. These documents are kept protected through strict encryption.

3. Purpose of Using Information

Collected information is used for specific purposes. Details are set out below:

  • Account Management and Verification: Your information is used for registration, login, password recovery, and identity verification.
  • Payment Processing: Financial information is used to complete deposit and withdrawal transactions on jeye9 and to prevent financial fraud.
  • Service Quality Improvement: Usage information is analysed to improve the gaming experience, add new features, and ensure the platform performs well.
  • Customer Service: Communication information is used to resolve your issues and settle complaints through 24/7 Bengali live chat support.
  • Promotional Communication: Email or messages are used to send bonus offers, tournament updates, and special promotional information. You can opt out of this communication at any time.
  • Responsible Gaming: Activity information is monitored to identify excessive gaming patterns and to impose limits where necessary.
  • Legal Compliance: Certain information is retained to comply with applicable laws and regulations and to report to regulatory authorities.
  • Security and Fraud Prevention: Technical information is used to detect and prevent unauthorised access, money laundering, and fraudulent activity.

4. Sharing Information with Third Parties

jeye9 does not sell or rent your personal information. However, information may be shared with third parties in certain specific circumstances:

  • Payment Providers: Payment platforms such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
  • KYC and Verification Services: Trusted third-party providers may verify documents for identity verification, but they are not permitted to store the information.
  • Game Software Providers: Providers such as PG Soft, Pragmatic Play, JILI, and Spribe may access session information necessary to operate games.
  • Legal Authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
  • Technology Service Providers: Cloud storage, data analytics, and cybersecurity service providers operate under specific agreements and are obliged to maintain the confidentiality of information.

We have data processing agreements with each third party that ensure they use the information only for the designated purpose and maintain appropriate security measures.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used when you use the jeye9 website and app. These help improve your experience.

Essential Cookies

These cookies are necessary to maintain login sessions, remember language preferences, and ensure the basic functionality of the platform. They cannot be disabled.

Performance Cookies

Information about which pages are visited most and how long they take to load is collected to improve the platform's performance. These cookies do not reveal personal identity.

Functionality Cookies

These cookies are used to remember your preferred game categories, display settings, and other personalised preferences.

Security Cookies

Various security identifier cookies, including CSRF tokens, protect the account from unauthorised access and detect fraudulent activity.

Most cookies can be controlled by changing your browser settings, though this may limit some functionality of the platform.

6. Data Security Measures

jeye9 has adopted industry-standard technical and organisational measures to protect your personal and financial information.

  • SSL/TLS Encryption: All communication between your browser and our servers is protected through 256-bit SSL encryption.
  • Database Encryption: Stored sensitive information is kept protected through AES-256 encryption so that unauthorised access is not possible.
  • Two-Factor Authentication (2FA): You are given the option to keep two-factor authentication active for accessing your account. This significantly increases the security of your account.
  • Firewall and Intrusion Detection: Advanced firewalls and real-time intrusion detection systems monitor the network at all times.
  • Staff Training and Access Control: Only a limited number of authorised staff can access personal information, and they are required to follow strict confidentiality policies.
  • Regular Security Audits: Regular penetration testing and security audits are conducted by third-party security experts.
  • Data Backup: Data protection is ensured through secure off-site backups so that information can be recovered in the event of any incident.

Please keep in mind that 100% security on the internet cannot be guaranteed. Keep your own password strong and never share it with a third party.

7. Data Retention Period

jeye9 does not retain your information beyond the necessary period. The retention period may differ for different types of information:

  • Account Information: For as long as your account is active and, after closure, for the period required to meet legal obligations.
  • Transaction Information: Records of financial transactions are retained for a minimum of five (5) years in accordance with legal regulations.
  • KYC Documents: Identity verification documents are retained for a minimum of five (5) years after account closure.
  • Communication Records: Records of customer service conversations are retained for three (3) years after account closure.
  • Log Files: Server logs and security logs are retained for a maximum of twelve (12) months.

After the designated period, information is permanently deleted or anonymised in such a way that it can no longer be linked to any individual.

8. Your Rights

As a user of jeye9, you have a number of important rights over your personal information:

Right to Access

You can request to view what information jeye9 holds about you.

Right to Rectification

You can apply to have incomplete or incorrect information corrected.

Right to Erasure

You can request that your information be deleted where there is no legal obligation to retain it.

Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be limited.

Right to Data Portability

You can request your information in a structured, machine-readable format.

Right to Opt Out

To opt out of marketing communications at any time, notify us at [email protected].

To exercise these rights, contact us via our 24/7 live chat or at [email protected]. We are committed to responding to your request within 30 business days.

9. Protection of Minors' Information

jeye9 is an adult entertainment platform. Only individuals aged 21 or older may use this service.

  • jeye9 does not knowingly collect any personal information from individuals under the age of 21.
  • Age verification is mandatory during the registration process, and age is re-verified during the KYC process.
  • If we become aware that a minor has opened an account, that account will be immediately closed and any collected information will be deleted.
  • If parents or guardians suspect their child is using this platform, please notify us immediately at [email protected].

10. Policy Changes

jeye9 reserves the right to review and update this privacy policy from time to time. The policy may change due to changes in the service, legal requirements, or updates to best practices.

  • For significant changes, you will be notified in advance at your registered email address.
  • The date of any policy change will always be noted at the top of this page.
  • Continued use of the platform after changes have been made will be considered acceptance of the new policy.
  • We can provide previous versions of the policy upon request.

11. Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us in the following ways:

Email Support

For any privacy-related requests, email us at: [email protected] — we will respond within 30 business days.

Live Chat

Our 24/7 Bengali live chat support team is available at all times for assistance. Use live chat for immediate resolution.

We are always committed to protecting your privacy rights. If you have any security concerns while using jeye9, please notify us immediately — we will take prompt action.